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MAKING A PURCHASE

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on ‘Proceed to Checkout’ where you will be asked for a few details that we need to be able to complete the order. By accepting our terms and conditions confirming you are the named purchaser and are at least 18 years of age and understand that you will be committing an offence if you provide false information. We accept secure payment through Sage Pay from all major credit and debit cards, along with direct bank transfers. Alternatively, if you would prefer to pay by cheque, please post your cheque and order to: ICE Cook School, 2 Lundy Court, Rougham Industrial Estate, Bury St Edmunds, Suffolk, IP30 9ND

When the confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. If we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the updated price is acceptable or offer you an alternative respectively.

CREDIT CARD SECURITY

The security of your information, transactions, and money is the core of our business and our top priority.

SAGE PAY

Sage Pay automatically encrypts your confidential information in transits using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

CONTACT US

If you would like to contact us directly, please email info@icecookschool.co.uk or alternatively you can call on 01359 272577 (International +44 1359 272577) or fax us on 01359 272588 or write to us at ICE Cook School, Unit 2 Lundy Court, Rougham Industrial Estate, Bury St Edmunds, Suffolk, IP30 9ND

PRIVACY POLICY

icecookschool.co.uk do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party. Furthermore Infusions do not store any customer financial details. If you pay over the phone using your credit card all your details are paper shredded and destroyed immediately after processing.

COOKIES

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes.

CANCELLATION POLICY

 

  • Bookings are not guaranteed until full payment is made. A full refund can be made upon cancellation of your booking. Cancellations made with less than 48 hours notice can unfortunately not be refunded.
  • Your statutory rights are not affected.
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